Real Help. No Runaround.
Order questions, shipping updates, returns, or product issues, handled personally. No bots. Email us at hello@tbdcolab.com and a real human responds within 24 hours, usually faster.
Join the Co-Lab
Prototypes to test. Decisions to debate. Early access before anything goes live. If "good enough" is the enemy of excellent, you belong here.
The Build. Unfiltered.
We share the wins, the failures, and the decisions behind every product. Follow the process @tbd.colab.
Frequently Asked Questions
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We refuse the Compromise, the false choice between function and form. Most brands design a mood board or a single use case. We build for the reality of life. The result looks like sophistication and performs like equipment.
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Our inner circle of early adopters and collaborators. Members get direct access to prototypes, behind-the-scenes decisions, and new products before they go live. In exchange, we ask for honest feedback. It's free, deliberately small, and not a mailing list. Apply on our Co-Lab page.
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Email us at hello@tbdcolab.com. We read every message and respond within 24 hours, usually faster. No bots. No ticketing system. A real person.
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Standard shipping: 5–7 business days.
Expedited: 2–3 business days.
Free shipping on all orders over $200. We process orders within 1–3 business days.
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We stand behind everything we make. Returns accepted within 15 days on unused items in original packaging. Refunds processed within 5–7 business days. Safety items are final sale for compliance reasons. To start a return, email hello@tbdcolab.com.
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Currently US domestic only. International shipping is on our roadmap, join The Co-Lab to be first to know when we expand.
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Yes, for qualified partners. We also offer curated corporate gifting packages. Reach out to hello@tbdcolab.com with your business details and we'll discuss options.
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Selectively. We partner with brands and creators who share our values, capability, quality, and quiet confidence. No logo-swaps or paid placements. Real alignment only. Reach out via email at hello@tbdcolab.com.
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Email hello@tbdcolab.com with subject line "Press Inquiry." We respond to all legitimate inquiries within 48 hours.